Return Request Process
To initiate a return, you must send an email to [email protected] within 14 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2 business days with further instructions. Returns initiated after 14 days will not be accepted.
Eligibility for Returns
Items must be returned in their original condition, unused, and in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. Certain items, such as personalized or custom-made products, are not eligible for return unless they arrive damaged or defective. Please check the product description for specific return eligibility.
Return Shipping Costs
You are responsible for the cost of return shipping unless we agree otherwise. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if we do not receive the item back.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item following the return process and place a new order for the desired item. This ensures that you receive the correct item without delay. Remember to check the return eligibility of the original item before proceeding.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. You must report the issue within 7 days of receiving the item. We may request photos of the damage for our records. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and issuing a full refund or replacement.
Final Notes
This Return and Refund policy is subject to change at any time. We recommend reviewing this policy periodically for any updates. By making a purchase, you agree to abide by the terms outlined in this policy. If you have any questions or concerns regarding returns or refunds, please reach out to us via email at [email protected] for assistance.